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Procedures at the Terminal

1
Dimension Controls

Dimension Controls

You are welcomed at your arrival in the terminal by Optima Express staff who measure the dimensions of your vehicle. This is done by driving your car through the measurement platform.

2
Issuing the Boarding Card

Issuing the Boarding Card

The Optime Express staff hand over the boarding card to you. He shows you the parking space where you can leave your vehicle. Your car or motorcycle will be loaded from this spot later on.

3
Optima Express Office

Optima Express Office

After parking your vehicle, you go to the Optima Express Office (visible from the parking lot) with your boarding card and travel documents. Your travel documents are controlled here.

4
Checking the Passenger List

Checking the Passenger List

In the check-in office, your boarding card is stamped and you can start loading your vehicle in the car transporter after the loading foreman's approval.

5
Loading the Vehicles

Loading the Vehicles

In the car transporter, you are going to be led to your parking position in the train. The vehicle will be fastened properly. Please do not forget to take all your important belongings (especially passports, tickets and valuable items) from the vehicle.

The vehicle must not be parked in neutral. It must be in an aisle run.

The vehicle must be parked with the handbrake on.

Very important:

After parking the car on the car carrier, the driver is obliged to lock the car's steering wheel.

In the event that the steering wheel of the car is not locked and in the event of damage to another or other cars, the driver will bear the resulting damage.

6
Entering the Passenger Coaches

Entering the Passenger Coaches

After the vehicle loading is done, you proceed to the passenger coaches. Our train attendant who will accompany you throughout the journey waits for you before the wagons and shows you your compartments.

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Häufig gestellte Fragen
 
The train starts in Austria (EU, Schengen) and travels through Slowenia (EU, Schengen), Croatia (EU, non-Schengen), Serbia (not EU), Bulgaria (EU, non-Schengen) and arrives in Turkey (not EU).
German, Austrian and Turkish nationals do not require any visa for the whole journey. We ask all other passangers to inquire about the visa requirements for the countries our trains travel through.
German and Austrian nationals can travel solely their ID-cards. Turkish nationals are required to have a valid passport. We ask all other passangers to inquire about the passport requirements for the journey.
Our trains travel according to a previously approved plan. The journey alone takes approximately 25 hours, and the passport/customs controls in the countries the trains pass through add up to 6 extra hours. In the high season, border controls take more time since more passengers travel in the train. The duration of the journey is prolonged accordingly. Furthermore, the speed of the trains can be affected by weather conditions or other security related issues which also extends the total duration of the journey.
The journey with the Optima Express offers the highest possible security for a trip in the countries our train travels through. The trains are constantly under surveillance by the local railways authorities and are redirected during unexpected conditions such as floods, storms and fires, or stopped on time. The transit passage through the individual countries is a cooparated service, which surpasses the reaction possibility of a single person (e.g. when travelling on your own in a car). Especially in the latest years, Eastern Europe was heavily affected by floods and all our trains, despite necessary redirections, reached their destinations. Every train is accompanied by a train guard, who knows all of the passangers by name. Die vehicles are transported in the closed car transporter which is much more secure than many open car transporters used by other motorail companies. In the last 26 years, it has never come to an assault of a passenger in our trains. There were certain break-ins in the car transport waggon, but the numbers are under the per thousand range. It is still important to take the necessary precautions to avoid any damages. These precautions include not leaving any valuables in your vehicles and locking its doors. The valuables should be with you during your trip and they should not be left in your compartment when you are elsewhere.
No. Since the whole route is still not completely electrified, it is not possible to provide air conditioning. A waggon designed to be air conditioned would heat up too much in the parts of the journey without electricity.
Two bed sheets, a covered cushion and a blanket, as well as a soap are included in the fare. The bedcloths are washed after every journey. In the end, it is up to you whether you want to bring your own bedcloths instead.
Optima Tours offers a relatively cheap possibilty of rebook the journey. Depending on the time you let us know about rebooking, especially right before the journey begin, you should expect cancellation fees. For this reasons, we advise our custmers to take out a travel resignation cost insurance. Many credit cards already include such an insurance, so please ask your bank about it. Please note that such journeys are excluded from the right of withdrawal in distance sellings and a withdrawal or cancellation does not annul the cancellation fee.
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